Gazelle Sports, established in 1985 in Kalamazoo, Michigan, has grown into a premier retailer specializing in running, soccer, and active lifestyle apparel and footwear. With multiple locations across Michigan, including Grand Rapids, Holland, Northville, and Birmingham, the company has remained steadfast in its mission to promote healthy living through exceptional customer service and community engagement.
Founding and Growth
The inception of Gazelle Sports is a testament to perseverance and community support. Founders Chris Lampen-Crowell and Bruce Johnson, both passionate about running and customer care, faced initial financial hurdles, including rejections from seven banks. Undeterred, they turned to friends and family, raising over $60,000 to open their first store in downtown Kalamazoo. This community-backed venture quickly became a hub for local athletes and fitness enthusiasts.
Over the years, Gazelle Sport expanded its footprint, opening stores in Grand Rapids (1989), Holland (1994), Northville (2015), and Birmingham. Each location embodies the company’s commitment to fostering active communities and providing top-tier products and services.
Mission and Values
At its core, Gazelle Sport aims to inspire movement through exceptional experiences. The company emphasizes:
- Active Living: Encouraging physical activity as a cornerstone of well-being.
- Care: Building respectful and positive relationships with customers, vendors, and communities.
- Excellence: Continuously seeking meaningful and sustainable improvements.
- Learning: Developing knowledge and skills to enhance organizational capacity.
- Community: Investing in and promoting a culture of health in all operational areas.
Product Offerings
Gazelle Sports provides a curated selection of high-quality running, soccer, and athletic lifestyle apparel and footwear. The company collaborates with leading brands like Adidas, ASICS, Brooks, HOKA, New Balance, Nike, and On, ensuring customers have access to the latest products. For instance, their collection of newly released shoes features updates and new features from beloved brands, catering to enthusiasts eagerly awaiting the latest versions.
Community Engagement
Beyond retail, Gazelle Sport is deeply invested in community engagement. The company organizes group runs, training programs, and free clinics addressing topics from running gait analysis to injury prevention. These initiatives aim to build a supportive environment for individuals at all fitness levels.
In 2012, the Gazelle Sports Foundation was established to focus efforts on promoting movement and healthy lifestyles in underserved communities. The foundation is dedicated to making Michigan one of the nation’s healthiest states through active living initiatives.
Leadership and Adaptation
In July 2020, Gazelle Sports appointed its first CEO, Jennifer Brummitt, who has been with the company since 2003. Her leadership marked a significant transition, especially during the challenges posed by the COVID-19 pandemic. Under her guidance, the company implemented innovative solutions like curbside pickup and strengthened its online presence to adapt to changing consumer behaviors.
Diversity, Equity, and Inclusion
Gazelle Sport is committed to fostering an inclusive environment. The company acknowledges the land it operates on as the unceded ancestral lands of the People of the Three Fires: the Ojibwe, Odawa, and Potawatomi. This acknowledgment reflects a commitment to honoring indigenous communities and addressing historical injustices.
Conclusion
Gazelle Sports exemplifies how a local business can thrive by staying true to its mission of promoting healthy lifestyles and community engagement. Through quality products, exceptional customer service, and a deep commitment to community well-being, Gazelle Sport continues to inspire movement and foster active living across Michigan.
FAQ about Gazelle Sports
What is Gazelle Sports’ return policy?
Gazelle Sports offers a “Moving Matters Guarantee,” allowing customers to return or exchange products within 30 days if they’re not satisfied. Items must be new and unworn, with certain exclusions like consumed nutrition products and items marked as “Final Sale.” Holiday gifts purchased after November 1st are eligible for return through January 31st, 2025.
Does Gazelle Sports offer free shipping?
Yes, Gazelle Sports provides free standard shipping (5-8 business days) for orders over $75. For orders under $75, standard shipping costs $5. Priority shipping (3-5 business days) is available for an additional fee.
How can I contact Gazelle Sports for customer service?
Customers can reach Gazelle Sports by emailing customercare@gazellesports.com, calling 1-616-818-7913 (Monday to Friday, 9 AM-5 PM EST), or visiting one of their Michigan store locations.
What products does Gazelle Sports offer?
Gazelle Sports specializes in footwear, apparel, and accessories for running, soccer, and active lifestyles. They carry a selection of casual footwear and apparel and offer clinics and training programs to promote a healthy lifestyle.
Does Gazelle Sports have a membership program?
Yes, Gazelle Sports offers a membership program that connects members with expertise, gear, and community events like group runs. Members receive benefits such as a 10% discount on their next order, an annual birthday coupon, and access to free shipping periods.
Where are Gazelle Sports store locations?
Gazelle Sports has multiple locations across Michigan, including Birmingham, Holland, Northville, Grand Rapids (Downtown and 28th Street), Kalamazoo, and Grandville. Store hours and contact information are available on their website.