Level Nine Sports, founded in 2005 and based in Woods Cross, Utah, has established itself as a prominent retailer specializing in ski, snowboard, and bike equipment. With a mission to make outdoor sports accessible to everyone, regardless of ability level, the company offers quality goods and top-notch customer service at the lowest prices anywhere.
Company Overview
Level Nine Sports operates both online and through multiple retail locations along the Wasatch Front in Utah, including a newly updated downtown Salt Lake City store, which is the closest ski shop to the Salt Lake City International Airport. The company employs a team of knowledgeable and avid skiers, snowboarders, and mountain bikers who are ready to assist customers with any questions regarding products or services.
Product Offerings
Level Nine Sports provides a wide array of products, including:
- Ski Equipment: Complete ski packages for all family members, featuring gear from top brands and their in-house brand, Defiance Sports. Notably, the Defiance kids’ complete ski package won the 2023 Best Kids’ Ski Package from Men’s Health.
- Snowboard Gear: A selection of snowboards, bindings, and boots suitable for various skill levels.
- Bike Equipment: Mountain bikes, accessories, and related gear for cycling enthusiasts.
- Apparel and Accessories: Winter jackets, pants, helmets, goggles, and more to ensure safety and comfort during outdoor activities.
Services
In addition to product sales, Level Nine Sports offers:
- Free Shipping: On all orders over $50 within the contiguous United States.
- Free Ski Mounting: Professional technicians handle ski mounting services at no extra cost.
- Lowest Price Guarantee: The company matches lower prices found elsewhere, ensuring customers receive the best deals.
- Easy Returns: A hassle-free return policy to accommodate customer satisfaction.
Sustainability and Community Engagement
Level Nine Sports is committed to sustainability by offering gently used consignment products, helping to keep gear out of landfills and making outdoor opportunities more affordable.
Customer Experience
Customers have praised Level 9 Sports for its exceptional service and competitive pricing. The knowledgeable staff assists in selecting appropriate gear based on individual needs, ensuring a personalized shopping experience.
Recent Developments
As of 2024, Level 9 Sports continues to expand its product lines and services, adapting to the latest trends and technologies in the outdoor sports industry. The company remains dedicated to its mission of making skiing, snowboarding, and mountain biking accessible to all, maintaining its reputation for quality and affordability.
Why Choose Level Nine Sports?
When it comes to outdoor sports gear, Level 9 Sports has carved a niche for itself in the competitive landscape. Here are a few compelling reasons why customers continue to choose Level Nine Sports:
- Affordability Without Compromising Quality
Level 9 Sports has a reputation for offering high-quality gear at significantly lower prices than many competitors. Their dedication to affordability ensures that outdoor sports enthusiasts of all levels can access the right equipment without breaking the bank. - Expert Knowledge and Personalized Service
The staff at Level 9 Sports are not just salespeople—they are avid skiers, snowboarders, and cyclists. This firsthand experience translates into better customer support and knowledgeable advice. Whether you’re a first-timer or a seasoned professional, the team can help you find the gear that suits your style and budget. - Wide Range of Products for Everyone
From kids and beginners to professionals and enthusiasts, Level Nine Sports caters to all levels of expertise. Their inventory includes the latest in skis, snowboards, bikes, and accessories, ensuring that every customer finds exactly what they need. - Innovation and Sustainability
With the growing emphasis on eco-friendly practices, Level 9 Sports has taken steps toward sustainability. Their focus on consignment gear and discounted products reduces waste, helping outdoor enthusiasts enjoy their hobbies with a smaller environmental footprint. - Convenience of Online Shopping
Level Nine Sports’ robust e-commerce platform makes shopping easy and accessible. With fast shipping options, free ski mounting, and detailed product descriptions, the online experience mirrors their excellent in-store customer service. - Strong Customer Reviews
Positive testimonials highlight the satisfaction of customers across the United States. From easy returns to price-matching policies, Level Nine Sports has proven itself to be a customer-centric business that prioritizes transparency and trust.
2024: What’s New at Level 9 Sports?
In 2024, Level 9 Sports continues to innovate and grow. Some key developments include:
- Expanded Product Lines: New ski and snowboard models featuring advanced materials and technologies have been introduced. Their in-house brand, Defiance Sports, has also expanded to include new lightweight and versatile skis for all terrains.
- Tech-Integrated Gear: Leveraging the latest in outdoor sports tech, Level 9 Sports now offers smart gear like GPS-enabled helmets and advanced goggles with heads-up displays (HUDs).
- Community Events and Partnerships: Level 9 Sports has partnered with local outdoor recreation programs, offering sponsorships, workshops, and gear demos to encourage participation in skiing, snowboarding, and biking.
- Enhanced Sustainability Efforts: In response to growing environmental concerns, the company has introduced new trade-in programs for old gear and has expanded their consignment services to further reduce waste.
- Increased Store Locations: Level 9 Sports has announced plans to open additional retail stores across the U.S. to better serve outdoor sports enthusiasts nationwide.
Final Thoughts
Level Nine Sports is more than just a retailer; it’s a community hub for outdoor sports enthusiasts. With their focus on quality products, affordable prices, sustainability, and expert customer service, Level Nine Sports has solidified itself as a leader in the industry. Whether you’re looking to hit the slopes, explore trails on a bike, or upgrade your gear, Level Nine Sports has something for everyone.
As 2024 brings fresh innovations and expanded offerings, Level 9 Sports continues its mission to make outdoor adventure accessible, affordable, and enjoyable for all. For the best deals, gear advice, and more, visit their official website or stop by one of their retail stores.
Happy adventuring, and see you on the slopes!
FAQs about Level Nine Sports Level Nine Sports
What is Level Nine Sports’ return policy?
Level Nine Sports offers a 90-day return policy for new, unused items with tags. Customers can return items for any reason within this period for a full refund of the purchase price. Adult bikes are subject to a $75 restocking fee. Returns initiated after 90 days may be eligible for store credit at the company’s discretion.
Does Level Nine Sports offer free shipping?
Yes, Level Nine Sports provides free shipping on all orders over $50 within the contiguous United States. This policy ensures that customers receive their gear without additional shipping costs for qualifying orders.
What is the price match guarantee at Level Nine Sports?
Level Nine Sports is committed to offering the lowest prices. If a customer finds a lower price elsewhere, the company will match it, ensuring that customers receive the best deal available.
How can I contact Level Nine Sports for customer support?
Customers can reach Level Nine Sports through various channels:
- Email: help@levelninesports.com
- Phone: 877-589-7547
- Live Chat: Available on their website
These options provide customers with direct access to support for any inquiries or assistance needed.
Does Level Nine Sports have physical retail locations?
Yes, Level Nine Sports operates multiple retail stores along the Wasatch Front in Utah, including a newly updated downtown Salt Lake City store, which is the closest ski shop to the Salt Lake City International Airport.
What warranty support does Level Nine Sports provide?
As an authorized retailer for all items they sell, Level Nine Sports honors manufacturer warranties. Customers can return items with a receipt (the invoice accompanying every order) to any authorized dealer or directly to Level Nine Sports to initiate a warranty claim.